Client Success Story: Atlanta Dental Practice Generates $11,000 in Treatment in Just 30 Days

One of our clients based in Atlanta saw an increase of $11,000 in Treatment in the first 30 days of our campaign. Here's how it worked:

1. We Created A Streamlined Process For Calling

Our client uses Open Dental combined with Dental Intel to keep track of their treatment.  We focused on basic procedures like Fillings, Sealants and Crowns for the majority of the campaign. Our admin team took the key information from patients we were going to focus on and put them into Pipedrive, a CRM platform we use to make 50-100 calls a day.  After uploading hundreds of patient treatment details (and the information is all password protected) our Treatment Coordinator Ron, who is excellent with sales, conversation and using dental software, started calling. We'd used Open Dental to schedule the appointments and Dental Intel to take the 50% deposit.  All of this information was recorded and sent to our clients each week as our "Progress Report"

2. We Dramatically Increased The Number of Follow-Up Calls

Ron had a specific goal of 300-400 calls per week.  By doing that amount of volume, we typically see about 15% of all patients pickup the phone between 10:00am-4:00pm.  The patients respected the practice and opinion of the doctors, so we found it a fairly smooth process to talk to them about their treatments. Our cadence involves

• One phone call per patient, per week
• One voicemail a week
• Optional:  One email encouraging the patient to call us back 
• Optional:  One text message

We also make sure we are HIPAA-compliant by never talking about the procedure over email or text.

3. We Use Templates & Quick Note To Help Us Track Everything

Within Pipedrive, we take notes from each call and note if we spoke to a client, left a voicemail and what was said.  We use Ringcentral, a phone-calling platform, that allows us to call the patient from our main line with the click of a button.  With this method, we can make a minimum of 20 calls per hour.  Our bigger goal is to talk to patients, but we know you have to put in lots of calls to speak to patients. We also have a template ready by email for different scenarios for the patients.  

4. Lastly, We Reported The Key Progress Each Week

Each week we'd send an email with details of our progress.  In the 30 days since we started, we made 1,500 calls and booked $11,000 in Treatment Scheduled.  More than half of that was completed within the month.  We are also able to make sure the scheduled treatment actually happened by looking at Open Dental to see the doctor's notes.  If we have any questions or unique scenarios, we talk to the practice once a week to help clarify the situation. With these 4 elements, we were able to achieve real, profit-boosting success for our client! If you’re looking for assistance in following up with your Unscheduled Treatment Plans to keep your appointment book full, Net Profit King can help. We partner with dental practices and guarantee $10,000 per month in case acceptance—or we work for free.  Our services go beyond treatment follow-ups. We also provide staffing and recruitment assistance, helping you find the right dental assistants, receptionists, and administrative staff. Additionally, we offer medical billing, insurance verification, and other administrative support to streamline your operations and let your team focus on patient care. Our team of HIPAA-certified treatment coordinators is skilled at getting results. For example, one of our clients had $11,000 in treatment scheduled within the first 30 days. Interested in learning more? Book a 10-minute consultation with our team to see how we can help your practice grow.